Refund Policy

Refund policies for IT and electrical services can vary greatly, but generally involve conditions around returns, cancellations, and refunds for defective or unsatisfactory products or services. Common scenarios include returns for damaged or defective items, cancellations before shipment or within a certain timeframe, and refunds for cancelled orders or services.

Time Limits:

Most policies specify a timeframe within which returns or cancellation requests must be made, often within a few days or weeks of purchase or service delivery.

Condition of Items:

Returned items typically need to be unused, undamaged, and in their original packaging, with all accessories and documentation included.

Reason for Return:

Refunds may be contingent on a valid reason for return, such as product defects, incorrect items received, or dissatisfaction with the service.

Cancellation Fees:

Some policies may apply cancellation fees, especially if an order has already been shipped or the service has already been partially rendered.

Refund Process:

Refunds are generally processed through the original payment method and may take a few business days to reflect in the customer's account.

Warranty:

Many electrical and IT products come with warranties, which may cover repairs or replacements for defective items.

Damaged or Defective Products:

If a customer receives a product that is damaged or not working as expected, they can usually return it for a refund or replacement, provided they report the issue within the specified timeframe and meet the return conditions.

Incorrect Items:

If a customer receives an item that is different from what they ordered, they can typically return it for a refund or replacement with the correct item.

Cancellation Before Shipment:

Customers can often cancel orders before they are shipped without incurring any charges.

Cancellation After Shipment:

If an order has already been shipped, cancellation may be possible, but a cancellation fee may be applied.

Service Dissatisfaction:

For IT or electrical services, customers may be able to request a refund if they are dissatisfied with the service provided, subject to the terms of the refund policy and a thorough review of the situation.

Refund Payment Duration:

5 to 6 working days payment will be credited, if refund request accepted by review or legal team.